Orders can be cancelled within 12 hours of placing the order. Once shipped, cancellations are not accepted.
Returns are accepted only in case of damaged, defective, or incorrect products. Customers must raise a return request within 48 hours of delivery with proper images.
Approved refunds will be processed to the original payment method within 5–7 business days.
Exchange Policy – Elite Fashion
At Elite Fashion, customer satisfaction is our priority. We carefully inspect all products before dispatch. However, if you receive a damaged or defective item, we offer an exchange under the following conditions:
Exchange Eligibility
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Exchange is allowed only for damaged or defective products.
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No return or refund is available.
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Exchange requests must be raised within 24 hours of delivery.
Mandatory Unboxing Video
To process any exchange request, a clear unboxing video is compulsory.
The video must:
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Start from before opening the parcel.
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Clearly show the sealed package.
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Show the entire unpacking process.
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Display the product condition clearly.
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End after showing the full product.
Without a proper unboxing video, exchange requests will not be accepted.
Product Condition
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The product must be unused, unwashed, and with original tags.
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Any used, damaged after delivery, or altered products will not be eligible.
Exchange Process.
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Replacement will be dispatched after receiving the returned product.
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Customer will send the product using own nearby courier services.
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we are unable to pick up the return product from customer.
Important Note
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Slight color variation due to lighting or screen settings is not considered a defect.
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Products purchased during sales or offers may not be eligible for exchange.